Warranty & Customer Care:

Nielsen Kellerman Australia Plain Language Warranty for items purchased in Australia from an authorised Australian agent. 

NK Rowing Electronics, Interval Watches

NK does not believe in "disposable electronics." We know our products don't lead a pampered life, and we design them for years of performance in tough conditions. We guarantee every NK product to be free of defects in materials and workmanship for a period of TWO YEARS from your date of purchase. We will repair or replace any defective product or part when notified within the warranty period, and will return the product via domestic ground shipping at no charge. The following issues do not result from a manufacturing defect and are not covered under this warranty:

• Damage due to improper use or neglect (including corrosion)
• Damage resulting from severe impact, crushing or mechanical harm
• Modifications or attempted repairs by someone other than an authorized NK repair agent
• Normal wear and tear
• Failed batteries

To maximize the benefit of your warranty, pay particular attention to corrosion issues. We work hard to make our control units and wiring corrosion resistant (for example, we use only gold-plated solid pins and plugs and waterproof connectors). However, special care must be taken to prevent corrosion of equipment used in salt water. Rinse all connectors after use with clear water, use our Socket Maintenance Kit (0242), lubricate plugs with silicone (0241), and follow a regular maintenance schedule. Our Cox-Box Maintenance Kit (0230) is a must have for all Cox-Box users and has everything you will need for proper care of your unit.

Your warranty period will be measured from your date of purchase. The best way to ensure full warranty coverage is to REGISTER your NK product promptly (via the provided form or website). We keep your registration information in strict confidence and do not sell it, share it, or use it for anything but product-related information bulletins (which you may decline receiving). If you do not register and cannot provide proof of purchase, your warranty period will be measured from our date of manufacture (by serial number), which may be well before your purchase date.

We request that you contact NK if you feel your product is not working properly. We can often solve product issues by phone or e-mail, saving you the time and expense of returning the unit. If we require the product to be returned, we will issue a Return Authorization to expedite the handling of your warranty claim.

Okay, time for the unavoidable legalese: Except as otherwise provided herein, no other warranties, expressed or implied, are made with respect to these products, includng, but not limited to, any implied warranty of merchantability or fitness for a particular purpose. NK assumes no liability for any damages, losses, or expenses resulting directly or indirectly from product use.

We provide full factory service on every product we manufacture for as long as we make the product (and as long after as component availability permits). If we can't repair a product, we will offer you a brand-new replacement under our Customer Care Program (even for accidental damage and misuse). 

Why buy from an authorised Australian reseller: 

• Warranty & support (we are unable to offer any warranty or support for items purchased from eBay or grey imports)
• ALL our Kestrels are C-Tick compliant & labelled as required by the ACMA (all eBay & overseas units are NOT labelled & so are illegal in Australia)
• quoted prices includes GST & duty paid
• you get the lastest version
• free software upgrade & support
• in stock for quick delivery
• Customer Care service (provides a NEW unit at a substantial discount should you have any problems outside the warranty period (even if you run over the unit with your trailer)
• no Customs or freight worries

Notice To Internet & Overseas Shoppers: You should ensure that you purchase your new NK products from an AUTHORISED NK DEALER. If you are unsure whether an Australian NK seller is authorised, you should contact the Nielsen Kellerman sales department for clarification on (02) 6258 9380.
Not all models or colours available overseas are distributed in Australia. Some models are specifically manufactured for Australia to comply with Australian  Communication Authority requirements (items that do not meet this standard are illegal to use in Australia).
So if you purchase from an unauthorised dealer or purchase from overseas, you run the risk of obtaining a model that is not locally supported in Australia.
Nielsen Kellerman products that are purchased from unauthorised resellers WILL NOT be covered under NK Australia's warranty nor Customer Care Plan. Additionally, you may potentially run the risk of buying a refurbished, reconditioned or non-current unit.
Also any Nielsen Kellerman product  (includes Kestrel Weather Meter, rowing electronics & ClearNav) sold on an open auction site (eg. e-bay) is considered to be the re-sale of a previously owned product and not purchased from an authorised dealer.

When you buy from an authorised Australian NK dealer you can be sure that you are receiving a new product and the backing of  our warranty, customer care & support.

We request that you contact NK if you feel your product is not working properly. We can often solve product issues by phone or e-mail, saving you the time and expense of returning the unit. If we require the product to be returned, we will issue a Return Authorization to expedite the handling of your claim. Our minimum charge to test a unit and process a repair is $25. To avoid paying this charge unnecessarily, please perform simple troubleshooting before you send in your product.

Customer Care Program

NK wants you to be an NK customer for life, so we take care of you even beyond the terms of the above warranty with our Customer Care Program. Trade-in any of the following NK products, no matter the age or condition, and receive a discount on a replacement product.  Your trade-in discount applies to the same model.
Your trade-in must be surrendered at the time of the sale to receive the discount (that is, we can not give a credit at a later date) and cannot be retained for parts or attempted salvage.