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StrokeCoach - NO WIRING NEEDED -
StrokeCoach Spare Parts
SpeedCoach GPS - NO WIRING NEEDED -
SpeedCoach Gold/XL PC Interface
SpeedCoach Spare Parts
CoxBox Mini (audio only)
CoxBox Plus (audio + rate)
CoxBox/ CoxBox Mini Spare Parts
Blue Ocean® Megaphone - 5 Year Warranty
Interval 2000 Split/Rate Watch
Interval PC Interface & Spares
Polar HR Monitor
Polar Accessories & Components
Promotion & Education
Dragon Boat Products
Features & Specifications
Warranty & Customer Care
Manuals & Downloads
Calibration of the SpeedCoach
How Moving Water Affects Your SpeedCoach
Effects of the weather on rowing
GPS & Rowing
You Tube Help Videos
Which Coach is Best for You
Surge Rate Technology
Speed Coach Product Selector
Tourist Refund Scheme
R2 Microphone Recall
Nielsen Kellerman Australia Plain Language Warranty for items purchased in Australia from an authorised Australian agent.
NK Rowing Electronics, Interval Watches
NK does not believe in "disposable electronics." We know our products don't lead a pampered life, and we design them for years of performance in tough conditions. We guarantee every NK product to be free of defects in materials and workmanship for a period of TWO YEARS from your date of purchase. We will repair or replace any defective product or part when notified within the warranty period, and will return the product via domestic ground shipping at no charge. The following issues do not result from a manufacturing defect and are not covered under this warranty:
To maximize the benefit of your warranty, pay particular attention to corrosion issues. We work hard to make our control units and wiring corrosion resistant (for example, we use only gold-plated solid pins and plugs and waterproof connectors). However, special care must be taken to prevent corrosion of equipment used in salt water. Rinse all connectors after use with clear water, use our Socket Maintenance Kit (0242), lubricate plugs with silicone (0241), and follow a regular maintenance schedule. Our Cox-Box Maintenance Kit (0230) is a must have for all Cox-Box users and has everything you will need for proper care of your unit.
Your warranty period will be measured from your date of purchase. The best way to ensure full warranty coverage is to REGISTER your NK product promptly (via the provided form or website). We keep your registration information in strict confidence and do not sell it, share it, or use it for anything but product-related information bulletins (which you may decline receiving). If you do not register and cannot provide proof of purchase, your warranty period will be measured from our date of manufacture (by serial number), which may be well before your purchase date.
We request that you contact NK if you feel your product is not working properly. We can often solve product issues by phone or e-mail, saving you the time and expense of returning the unit. If we require the product to be returned, we will issue a Return Authorization to expedite the handling of your warranty claim.
Okay, time for the unavoidable legalese: Except as otherwise provided herein, no other warranties, expressed or implied, are made with respect to these products, includng, but not limited to, any implied warranty of merchantability or fitness for a particular purpose. NK assumes no liability for any damages, losses, or expenses resulting directly or indirectly from product use.
We provide full factory service on every product we manufacture for as long as we make the product (and as long after as component availability permits). If we can't repair a product, we will offer you a brand-new replacement under our Customer Care Program (even for accidental damage and misuse).
Why buy from an authorised Australian reseller:
Notice To Internet & Overseas Shoppers: You should ensure that you purchase your new NK products from an AUTHORISED NK DEALER. If you are unsure whether an Australian NK seller is authorised, you should contact the Nielsen Kellerman sales department for clarification on (02) 6258 9380.
Customer Care Program
NK wants you to be an NK customer for life, so we take care of you even beyond the terms of the above warranty with our Customer Care Program. Trade-in any of the following NK products, no matter the age or condition, and receive a discount on a replacement product. Your trade-in discount applies to the same model.
If a unit can not be repaired & is outside the warranty period, we will offer you a discount* on a NEW product.
Only the following products are eligable for this discount:
Nielsen Kellerman Australia Pty Ltd is the ONLY factory trained & authoried repairer of NK products in Australia, no one else has the correct parts & tools to do this. We are unable to offer this service on units that the customer or anyone else has attempted a repair.COX BOX overhaul: $195.00 inc
GST COX VOX overhaul: $165.00 inc GST
This is not just a simple repair, it is a major overhaul of your unit. Typically, this unit will function perfectly for the next 5 to 8 years (provided you follow our guidelines for care of the unit). Replaced items include: ALL seals, battery, panel rubber connector, all GOLD pins on connector, panel BNC, upgrade charge circuit, upgrade LCD lamp, supply silicone lubricant. Any further items that require repair are subject to the Customer Care Pricing chart. All repairs have a ONE YEAR warranty.
Optionally, we can replace the can with a STAINLESS STEEL one for increased durability ($50.00 inc GST) Should your Aluminium can be excessively dented, then we must replace it with a stainless steel unit as above. We can also repair your crackling microphone ($38.50 inc GST).
Should your unit not be economical repair, then we can offer you a NEW unit, with a TWO YEAR warranty at our customer care price. That is, you send us your old unit & we sell you a new unit at at a discounted price. No ifs, no butts, that is a brand new unit. We do ask that the unit that you are sending to us has a valid serial number and must not have been repaired or attempted to be repaired by anyone other than us. This offer excludes products that have been physically abused. Customer must pay freight to have the unit delivered.
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